Cancellations and / or returns will only be accepted in the following terms.

Cancellations

The customer may cancel his/her order and request a full refund of the amount if it has not yet been sent. To do this, you must contact us as soon as possible within 24 hours from the contact form or send us an email at tresorclub@pereventura.com and provide us with your information and the order number.

Refund

Our product selection, preparation and packaging processes are very strict and we guarantee that they are shipped without defects. Check carefully that the seals that close your package have not been modified or damaged.

The customer must accept the order the moment he/she receives it and if, when opening the box, there is any incidence, he/she send us an email to tresorclub@pereventura.com with the name of the damaged products and the number of them, as well as a photograph.

Returns of packaged products will not be accepted when they have been opened and / or manipulated, and they do not keep the original packaging.
You must indicate on the delivery note the reason for the return.

Returns of orders with evidence of having been damaged in transport will only be accepted and any complaint must be made at the same time the order is received.

PERE VENTURA I FAMILIA S.L. will assume the shipping costs incurred for the return, as long as the products are in their original packaging and have not been fully or partially consumed.

To arrange the claim, you must contact us within 24 hours and send us an email to tresorclub@pereventura.com, indicating your name, order number and explaining in detail what happened.

Renunciation

The right of withdrawal may not be exercised (except for an error or defect in the product or service contracted), in the following cases provided for by article 45 of the Trade Law.

The client will have the right to withdraw from the contract for a period of 14 calendar days without indicating the reason and without incurring any cost other than those provided for in articles 107.2 and 108, in accordance with the provisions of BOE-A-2014-3329. To exercise this right, a form is provided where the necessary data for its management can be completed.

How to return products in accepted cases:

To return a product in the cases foreseen and accepted by this withdrawal policy, the following instructions must be followed:

No refunds will be accepted freight collect.

You must have notified PERE VENTURA I FAMILIA S.L. the desire to withdraw and have obtained the corresponding authorization.

You must place the product (s) in a properly packed package. The return address is: PERE VENTURA – TRESOR CLUB Ctra. De Vilafranca KM 0.4, 08770 Sant Sadurní d’Anoia, Barcelona (Spain)
You must take the package to a courier company and ask for proof of shipment.

In case of repeated returns or claims due damaged or defective product by the same customer, PERE VENTURA I FAMILIA S.L. reserves the right not to make new shipments to the customer.

The return cost will be paid by the customer. The refund of the amount will be made within a period of 14 calendar days following the date on which we receive the returned product (s) at the specified address.

PERE VENTURA I FAMILIA S.L. will proceed to the refund in the form of payment that the client has used when placing the order, and said reimbursement will be subject to the right of PERE VENTURA I FAMILIA S.L. to withhold amounts for returned products that show damage. We will refund the amount paid for the returned product (s) less shipping costs (if applicable).

The client / buyer may request a refund, either by email to: tresorclub@pereventura.com or by postal mail at the address indicated on the withdrawal form.

Information to indicate:

Email associated with the order
Phone
Order number:
Acquired on the day:
User name:
User address:
Order date:
Claim reason:

European Consumer Regulations

We inform that the European Commission has created the first European platform for the resolution of conflicts in online commerce, protected by the latest consumer law. In this sense, as those responsible for an online sales platform, we have the duty to inform our clients about the existence of an online platform for alternative dispute resolution.

To use the conflict resolution platform, the client must go to the following link: http://ec.europa.eu/odr

After-sales service

We have an after-sales service to solve any problem with our products or shipments through which we offer the fastest and most efficient service to our customers.

To contact us or raise any doubt, question or claim, you can use any of the following means:
Postal address: PERE VENTURA – TRESOR CLUB Ctra. De Vilafranca KM 0.4, 08770 Sant Sadurní d’Anoia, Barcelona (Spain)
Telephone: 938913422
Email: tresorclub@pereventura.com

Confidentiality

All information and documentation, used during the contracting, development and execution of the services that regulate the relations between PERE VENTURA I FAMILIA S.L. and the client, is confidential.

All information received by the client, be it images, emails, texts, access data such as clients and passwords, will be treated confidentially. The transfer to third parties is totally prohibited.

Confidential information shall not be understood as that which is disclosed by agreement between the Parties, that which becomes public for the same reason or that which has to be disclosed in accordance with the law or with a judicial resolution of a competent authority and that which is obtained by a third party that is not under any obligation of confidentiality. Both parties undertake to fulfill the duty of confidentiality indefinitely.

More information about privacy: consult our privacy policy

Data protection policy

To obtain complete information about your rights and the data protection policy that we apply to this website and to all our services, we recommend visiting the Privacy Policy and the Cookies Policy.

Limitation of liability

PERE VENTURA I FAMILIA S.L. reserves the right to make, at any time and without the need for prior notice, modifications and updates to the information contained on the website, its configuration and presentation, access conditions, contracting conditions, etc. Therefore, the client must access updated versions of the page.

The user / client is the only responsible for maintaining the confidentiality and security of the website and for all activities that occur on the website once delivered by PERE VENTURA I FAMILIA S.L. The client agrees to immediately notify PERE VENTURA I FAMILIA S.L. of any violation of the security of the portal.

PERE VENTURA I FAMILIA S.L. will not be responsible for any loss derived from the improper or unauthorized use of its website.

The client agrees to keep PERE VENTURA I FAMILIA S.L. off claims, losses, expenses, damages and costs (including direct, incidental, consequential, punitive, exemplary and indirect damages), and reasonable attorneys' fees as a result of any breach by the client / buyer of these conditions, whether or not considered as material or immaterial. The use or improper use of the services by you or any person acting on your behalf or using your account at Tresor Club or for any material or immaterial violation of any right, title or interests of third parties.

Our only responsibility will be to supply the product in the terms and conditions expressed in this contracting policy.

PERE VENTURA I FAMILIA S.L. will not be liable for any consequence, damage or harm that may arise from the improper use of the products supplied.

Language:

In Spain:

The language in which the contract will be written between PERE VENTURA I FAMILIA S.L. and the client is Spanish.

In the other countries:

The language in which the contract will be written between PERE VENTURA I FAMILIA S.L. and the client is English.

Jurisdiction and applicable laws

PERE VENTURA I FAMILIA S.L. and THE CLIENT, will be ruled to settle any controversy that may arise from the access, or use of this website, by Spanish law, and submit to the Courts and Tribunals of the city of Barcelona.